System integration explained in layman’s terms

R & G Technologies | May 19, 2015

System integration is the process of linking together different computing systems and software applications to work side by side as one.


Companies invest in system integration so they can increase efficiencies by automating business processes. For example, instead of using two different systems to view client information, you can integrate them and see all your important information in a single view.

A system integrator can help you align cheaper, pre-configured components and off-the-shelf software to meet your business goals.

Let’s look at four ways a system integrator can bring your systems, software and applications together.

1. Computer networking

A system integrator provides LAN, WAN and wireless connectivity between people, locations and systems, both inside and outside an organisation.

For example, you might integrate your data, voice and video services together so you can minimise costs and improve performance.

2. Enterprise application integration

Enterprise application integration involves modernising, consolidating and coordinating computer applications in an enterprise environment.

Business software – like supply chain management applications, ERP systems, CRM applications, business intelligence applications, payroll and human resources systems – typically do not communicate with one another.

Enterprise application integration links such applications together in order to simplify and improve the sharing of data.

3. Business process management

Business process management enables businesses to be more efficient, more effective and more agile. By analysing your existing processes and finding ways to make them more efficient, you can reduce costs and increase productivity of your organisation.

For example, imagine if your accounts team manually processed every invoice. They would have to manually copy client information from your CRM to your accounting package. This would be inefficient. Instead, by reviewing the process, you can work on ways to systemise and automate it. Improving processes like this one can reduce operational costs and save your team valuable time.

4. Manual programming

Custom programming involves writing software to do custom jobs for your business. Software developers use application programming interfaces (APIs) to link your systems together so they can pass data between each other.

Getting systems talking to each other is the end goal of all system integrations. Instead of using multiple applications with multiple databases, you want one system that allows you to see a single view of all the important information you need.

Feeling inspired to learn more about system integration?

Our experienced consultants can help you identify areas where you can use system integration to increase efficiencies and streamline business processes. Call us for a chat: 1300 562 886 or request a callback.

Learn more about our software integration services.

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